We’ve explored some interesting topics this year relating to Edmonton’s commercial real estate market. Our article about 4 Edmonton office towers that lost $163 million in value received a lot of attention, and to date has been our most popular article. We’ve also researched more abstract topics, such as Blockchain technology and self-driving cars, and the impact we think they will have on commercial real estate.
A few weeks ago, we also wrote a book review on Reengineering Retail, a book by Doug Stephens that examines how the retail industry has changed and what we can expect for the future.
We pride ourselves on writing original content that is quick to read and (hopefully!) interesting. With that in mind, we are delighted to help promote another author, Mike Mack, and the release of his new book Remarkable Service – How To Keep Your Doors Open.
Chad is honoured to have a chapter in the book and is even more proud of his long-standing friendship with Mike. In anticipation of his book launch, we asked Mike if he remembered a time when he had remarkable service relating specifically to real estate. Following is Mike’s story:
Remarkable Real Estate
I’ve had the good fortune of living in the Edmonton community for over 18 years, and while there are a lot of great hotel properties one of my favourite go to properties continues to be the Chateau Lacombe.
The Chateau Lacombe is my favourite hotel property…for several reasons.
First of all it is perched near the riverbanks in the heart of Edmonton and offers Edmonton’s only revolving restaurant. (LaRonde). The view is outstanding and offers a unique perspective of our changing city. When you are on top of the hotel enjoying a great meal at LaRonde restaurant you feel like you’re actually in another city.
A second key reason why I love the Chateau Lacombe is due to the fact that the General Manager, Ike Janacek has been a friend of mine for several years. Ike is a real professional and his team deliver remarkable service on every level. In light of the relationship, location and the consistent customer service, I always do my best to send business their way, when opportunity presents itself.
I have been an active Board member of ACG (Association for Corporate Growth) and a few years back I served as the ACG conference chair for the Edmonton Chapter. I suggested to fellow committee members that we move the conference to the Chateau Lacombe and as they say, the rest is history. In March 2018, the Chateau Lacombe will play host for the ACG conference for the fourth year in a row. (Founded in 1954, the Association for Corporate Growth has chapters worldwide representing 14,500 members. ACG serves 90,000 investors, executives, lenders and advisers to growing middle-market companies. ACG’s mission is to drive middle-market growth).
While I have referred them business on regular basis, I also put my money where my mouth is, literally, as in November 2016 my wife and I decided to hold our wedding reception at the Chateau Lacombe, which went over beautifully.
At time of writing this article my wife and I just returned from a night at the property in a beautifully appointed suite and enjoyed an amazing meal at the LaRonde restaurant with another experience of remarkable customer service.
The Chateau Lacombe turned 50th in 2017 and they were featured in the Business in Edmonton magazine, February 1, 2017.
Why don’t you stop in for lunch or dinner, and experience what this gem of a hotel property has to offer.
Mike Mack is an Entrepreneur, Consultant, Coach, Facilitator, Speaker and Author. He is a sought-after sales, service and leadership expert. He has been helping people maximize their potential since 2006 with the use of leading edge training programs and personalized coaching. He is passionate about helping companies increase their customer satisfaction, employee retention and achieve profitability.
Mike specializes in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning with the objective of making the overall customer experience remarkable. Mike is the author of REMARKABLE Service – How to Keep Your Doors Open, and it’s Mike’s belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability. For Mike, it’s about “trusted collaboration” with his customers.
Mike holds an MBA from Athabasca University and is a proud member of Synergy Network (Edmonton Alberta Canada), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), President 2018/19 for ACG